Terms of service
These terms govern your use of Neatply (neatply.com and the Neatply app). By creating an account you agree to them. Version 2026-10 · last updated October 2026.
1. Who we are
Neatply is operated by TREND WAVES S.R.L., Romania. Full trader identification (registered office, trade register and tax numbers) is on the Legal notice. Contact: contact@neatply.com or the contact form.
2. The service
- Neatply helps you improve a CV, find remote-friendly roles across public job boards and employer career sites, tailor your CV per role, and submit or prepare applications.
- We submit applications directly only where the employer's platform allows it; otherwise we prepare an email draft or open the listing for you to finish.
- Employers make hiring decisions. We do not guarantee interviews, offers, or that any listing is still open.
- Job listings come from third-party sources and may be inaccurate or outdated; we show their posting date where available.
3. Eligibility and accounts
- You must be at least 16 years old and able to enter a binding contract.
- Keep your password confidential; you are responsible for activity under your account. Tell us promptly if you suspect misuse.
- One account per person. Free applies are limited per account and per network; attempts to evade the limit may lead to suspension.
4. Acceptable use
You agree not to: submit false or misleading information in applications; use Neatply for anyone other than yourself without their permission; scrape, overload or reverse-engineer the service or the job boards it connects to; upload malware or unlawful content; or interfere with other users' accounts.
5. Your content
- You own your CV, profile text and other content you provide. You grant TREND WAVES S.R.L. a licence to store, process and transmit it only as needed to provide the service you request (for example sending it to an employer you apply to).
- You confirm you are entitled to share the content and that it does not infringe anyone's rights.
- If you turn on a public profile or recruiter visibility, the fields you choose become visible to recruiters and, for public profiles, to anyone with the link. You can turn this off at any time in your profile.
6. AI features
- CV suggestions, tailoring, cover-letter drafts, match scores and the Resume Coach are generated or assisted by automated systems, including large language models. You are interacting with software, not a person.
- AI output can be wrong. You review and accept every change before it is used; you are responsible for what you send to employers.
- Match scores are a ranking aid for you. They are not used to make decisions about you with legal or similarly significant effect.
- AI assistants in Neatply cannot change your subscription, pricing, refunds or quota; billing requests go through Contact or the Stripe billing portal.
7. Subscriptions, prices and payment
- Free plan: a limited number of applies. Monthly plan: unlimited applies, billed monthly in advance.
- The price, currency, billing interval and any applicable VAT are shown before you confirm payment at checkout. Prices for consumers include VAT where it applies.
- Payments are processed by Stripe Payments Europe, Ltd. We do not store card details.
- Automatic renewal: the monthly plan renews automatically each month until you cancel. You can cancel at any time from Subscription → Manage billing; cancellation takes effect at the end of the current paid period and you keep access until then.
- Price changes: we will notify you by email at least 30 days before a price increase takes effect; if you do not agree you can cancel before the new price applies.
- Failed payments: if a renewal payment fails we will retry and notify you; access may be suspended until payment succeeds.
- Refunds: apart from the withdrawal right below and any mandatory consumer rights, fees for a started billing period are not refunded. Contact us if something went wrong — we will look at it.
8. Right of withdrawal (consumers in the EU/EEA and UK)
As a consumer you have the right to withdraw from the subscription contract within 14 days of concluding it without giving a reason (Directive 2011/83/EU; in Romania OUG 34/2014). Because Neatply is a digital service that starts immediately, at checkout you are asked to expressly request immediate access and acknowledge that you lose the right of withdrawal once performance has begun. If you do not give that consent, we will not start the service before the 14-day period ends. To withdraw where the right still applies, use the model withdrawal form or email contact@neatply.com. Refunds are made within 14 days using the original payment method.
9. Third-party sites
Job boards, applicant-tracking systems and employer sites have their own terms and privacy policies, which apply when you apply through them. Neatply is not responsible for their content or decisions.
10. Availability and changes
We aim for high availability but do not guarantee uninterrupted service; integrations with third-party boards can change or stop without notice. We may change or discontinue features. Material changes to these terms will be announced on this page and, for subscribers, by email at least 30 days in advance; continued use after that date means acceptance.
11. Liability
To the extent permitted by law, TREND WAVES S.R.L. is liable only for damage caused intentionally or by gross negligence, and for breach of essential contractual obligations limited to foreseeable, typical damage. For paid plans our total liability is capped at the fees you paid in the 12 months before the claim; for free accounts it is capped at zero. Nothing in these terms limits liability that cannot be limited by law, including mandatory consumer rights and liability for death or personal injury.
12. Termination
You can delete your account at any time at Delete account; this ends any subscription at the end of the paid period. We may suspend or terminate accounts that breach these terms, with notice where reasonable.
13. Governing law, disputes
- These terms are governed by Romanian law. If you are a consumer, you also keep the protection of mandatory rules of the country where you live.
- Consumers in Romania may contact the National Authority for Consumer Protection (ANPC) and use alternative dispute resolution (SAL). EU consumers may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.
- Courts: for consumers, the courts of your place of residence or of Romania; for others, the competent courts of Romania.
14. Privacy
How we process personal data is described in the Privacy policy, including your rights to export and delete your data.